AMS Webinar #2: Accessible Customer Service

OBIAA has long been a champion of accessible main streets and businesses. In a new 4-part webinar series commencing on March 28th, BIAs and their business members will learn about how Ontario businesses are championing accessibility, including being more age-friendly; how BIAs can work more collaboratively with their local Accessibility Advisory Committee and municipal staff; how to remove, reduce, and prevent main street accessibility barriers; and how to tap into more tourism dollars.

These free webinars are part of OBIAA’s Accessible Main Streets Project and participants will get OBIAA’s new The Business of Accessibility Handbook which offers no cost/low cost ways that businesses and BIAs can be more accessible and inclusive.

Moderator: Constance Exley

Presenters

• Meg Dunning, Guelph BIA
• Anne Dubois, Savon Dubois

A business that is able to fully meet its customers’ needs – through products, services and access – is one that will thrive. This webinar explores low cost/no cost ways to make your business accessible to people with various disabilities, including those with low vision, hearing loss, autism, or mobility issues. Learn how two Ontario businesses met their customers’ access needs, the overwhelmingly positive customer feedback they received, and get a copy of OBIAA’s new handbook “The Business of Accessibility”.